Research
User interviews, behavioural analytics review, and competitive benchmarking to understand the problem space.
- User interview synthesis report
- Behavioural analytics analysis
- Competitive UX benchmarking
SERVICESUX DESIGN
User experience that drives measurable outcomes
Great UX isn't about aesthetics — it's about understanding how users think, what they need, and removing every obstacle between them and their goal. We make that systematic.
What we deliver
Core capabilities
User research
User research — interviews, surveys, usability tests
Information architecture
Information architecture and navigation design
Wireframing low-fidelity
Wireframing and low-fidelity prototyping
User journey
User journey and service design mapping
Heuristic evaluation
Heuristic evaluation and UX audits
A/B testing
A/B testing and conversion optimisation
How we work
Our process
Define
Personas, journey maps, and problem statements that align the team on what to solve and for whom.
- Research-backed user personas
- As-is and to-be journey maps
- Problem statements and success metrics
Design & Test
Wireframes and prototypes tested with real users — iterate until the design solves the validated problem.
- Low-fi wireframes for rapid iteration
- Usability testing with target users
- Iteration cycles before visual design
Measure
Post-launch measurement framework — task completion, time-on-task, and funnel analytics tracked against baselines.
- UX KPI framework and baselines
- Analytics instrumentation plan
- Ongoing UX health monitoring
Ready to start?
Improve your UX
Drop us a line and we'll respond within one business day with a suggested next step — no strings attached.
